So I recently received a dispute. Buyer wanted me to refund his money back first and he will refund me my money back. I talked to an paypal agent today and she told me per paypal policy, buyer will need to send the item back with tracking before the money will be refunded. I just want to know if this is true and where does it states in paypal policy saying that buyer need to ship back the item first before seller refund the money??
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