@sharpiemarker Thank you for the detailed response and the time you spent putting it together. I do appreciate the additional perspective you have provided in terms of seller-provided tracking numbers being ironclad to PayPal, as well as all the potential fraud possibilities with "normal" buyer available evidence. However, it seems to me that this stance (if true for Paypal) is a huge slap in the face of the buyer protection program. And for now, I'd like to leave aside the inability of a buyer to appeal a closed decided case within 10 days - that privilege is only available to the seller, which is unfair just at the outset. In other words, I can't even appeal. So why do feel I this way? Well... Let's assume I'm a dubious seller in a dispute claim against a buyer. The buyer has several normal documented pieces of evidence good enough for court - emails, phone call recordings, pictures, etc - even including me (the seller) admitting culpability in writing. All I need to do to influence the claim decision in my favor with Paypal is ship out a box of rocks or a wildly different product or a significantly inferior product, and ensure the tracking number says delivered. Because that delivery making it to the buyer's doorstep, and tracking reflecting that, is all I need to keep the entire payment made by the buyer. You listed every piece of evidence a buyer can provide as subject to fraud, but a seller can ship whatever and as long as it's tracked and delivered that is ironclad??? Why not say this upfront in the buyer protection program rules? I'm willing to wager that if that stance becomes public, several normal buyers are going to just refuse to use Paypal at all at that point because the protection they thought they had with Paypal really does not exist and is biased against them, to begin with. Why not instead ask for buyer evidence (or any evidence for that matter) being notarized? or an affidavit validating its authenticity to be submitted along with evidence? But instead, a normal buyer that clearly did not get what they paid for - no buyer remorse or anything involved - and has their claim unfairly denied due to this has no other option but to go to the police or courier to file theft and fraud? or goto ic3 or BBB? or rely on their credit card for fraud protection? WOW Just as a side note, I called Paypal customer service. Waited over 40 mins on the phone and then finally spoke to someone named John. I walked him through the evidence that I had already attached as part of the case including seller admitting culpability in and offering a refund in writing but then not following through. I also told him I could not appeal as the button/link is not available and I'm on day 1 of the decision. John almost felt bad for me, agreed with me and thought the decision was questionable. He eventually went to his back office and came back with the same - but the seller has provided a tracking number sir, it was delivered to your address and so we can not do anything, our decisions are final. Want to know another interesting facet of my case? There is another claim that Paypal decided in my favor where the seller did not respond by the deadline - hence the case being awarded in my favor. The current couple cases that Paypal has decided against me (which I want to appeal but can't) are in fact directly related to the case they decided in my favor (also clearly documented in the evidence I had attached)- LOL - and the only reason for the denial is - the seller has provided a tracking number. I wonder what would have happened if the seller spent 5 seconds pasting the same tracking number into that first case decided in my favor. Actually I do not wonder. I know. It would also have been denied on the same grounds, no matter what evidence.
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