I had filed a dispute against this company in July. I had ordered a 15 x 48 above ground pool. I was never given a tracking number and never received it. The company, through PayPal dispute, refunded 100% of what I paid. I was very happy to get my money back. Dispute has been closed. A week after my refund, I was sent a 15 x 30 above ground pool. I contacted customer service asking for a postage paid return label. I explained this was sent in error and I'd like to send it back to them. FedEx won't ship with a return label and when I had it weighed, was told it would cost about $700. (I paid $559.54 for the 15 x 48 size pool). I refuse to pay $700 since this was their error. This smaller pool should never have been sent to me. Numerous e-mails have gone back and forth with their customer service. At first they offered my 20% refund if I kept the pool. I again explained the situation and asked to escalate to a supervisor. Today I got an e-mail saying they will refund 40% if I keep the pool. If I don't agree to this then I have to pay to have it sent back. I tried to add more to my dispute, but since it was closed I wasn't able to. I'm not able to open another dispute. I have no idea where to go with this.
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