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since ‎Nov-15-2019
Fiki_Hafana

Fiki_Hafana

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  • Latest Contributions by Fiki_Hafana

Suggestion for paypal management

by Fiki_Hafana Contributor in Disputes and Limitations
‎Nov-21-2019 02:21 PM
‎Nov-21-2019 02:21 PM
Hello paypal community and team,   This suggestions came from when I got problem with account limitations and i saw topic about 1. paypal account limitation what you need to know  Seriously that's topic not help us, it just increase post with many same problems everyday   I believe all of your users respect with your terms, all user also not hesitate about your KYC process. But please respect your users too, this is not harassment bullying to you, just suggestion.   I think paypal crm is really horible, everything seems not connected, look at below why   1. make integrated paypal crm/support. Why i told that crm seems not connected, look at picture below There's no one answer my tickets Sent messages Inbox message   But there's new messages on my email, it should in my inbox too not only in my email.   Where i should my Case ID? In resolution center, i thinks no So where i can track my case id? using phone call?   2. KYC process take too long and long time Your KYC process, take too long time and not efficient and not experience about legal document in some countries We(paypal) accept a copy of:   - Utility bills (phone and broadband services, health insurance, gas, water, electricity, etc.)   - Bank or credit card statements   - Any other government-issued letters or statements in your name We(paypal) do not accept:   - Purchase receipts/invoices   - Partial documents   - Screenshots of your online banking or service pages   I live in indonesia, and and our legal document's may different in your country. To process this KYC i used KK : Kartu Keluarga (Family Document) issued and signed by real government, not issued by only head of neighbor(RT/RW) SKCK : Surat keterangan catatan kepolisian issued and signed by police department, not issued by only one police   In all of document above, there's real address. But when i upload those kind of document, i got rejected. Why? Maybe someone told me, please use this - Utility bills (phone and broadband services, health insurance, gas, water, electricity, etc.) I don't have any utility bills. Phone, broadband, electricity, most of them use digital invoice where you wont believe it.   - Bank or credit card statements I never used credit card and not want to use that. What about saving book? In those book(in some bank), no address written anywhere on those book   - Any other government-issued letters or statements in your name I've done, but still rejected because of paypal think it's not issued by government   Solutions : a. at least paypal know document template using in some country, not limited with only my issue b. make branch office in other country, so you know regulations   I believe your team/employee is open mind people that will not easy to banned peoples because of this letter/topic   ... View more
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  • Account Limitations

Re: KYC From Support

by Fiki_Hafana Contributor in Disputes and Limitations
‎Nov-21-2019 01:24 PM
‎Nov-21-2019 01:24 PM
exactly same with me ... View more

Re: getting help for limitations

by Fiki_Hafana Contributor in Disputes and Limitations
‎Nov-15-2019 06:03 AM
‎Nov-15-2019 06:03 AM
My account still in limitation although has been upload document, has been contact paypal support and they are too long to response. How to get fastest support? ... View more

Can not paying invoice and account limitation

by Fiki_Hafana Contributor in Payments
‎Nov-15-2019 04:50 AM
‎Nov-15-2019 04:50 AM
Dear paypal Community   I have some question : 1. I got some problem with my account i can not pay my invoice from namecheap.com and also yubster.com . I saw some post in paypal community said that maybe it came from card expiry, but my card expired at 2021. 2. Is my account got limited? 3. I've upload my documents to comply your regulations but it still not approved. And in my paypal dashboard there's notification   "Thanks for using your PayPal account! To comply with regulatory requirements, we need to confirm your identity as the account owner. This will also help you avoid account limitations."   FYI : I upload ID Card and also residential document, if i am not forget   4. How long process to get approved   Regards ... View more
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