I've had a different issue with Paypal. I was hacked and someone used my account (and bank account) to buy £187 worth of goods. They also changed the mobile number on the account and added a new delivery address. I never received any notification of these charges. I've been refunded however it made me go overdrawn so I'm trying to find out from Paypal whether they refund any charges incurred. I've now sent 5 e-mails asking the same questions but all I keep getting is a reply saying that the investigation has been completed and I will be refunded. I believe that Paypal has been negligent in allowing changes to my account happen without letting me know so that I could have nipped this in the bud. I've raised a complaint through the Financial Ombudsman. I'm really not confident that anything will be done but I feel better knowing that I've at least tried.
... View more