i've emailed and not had any response other than the same one three times saying i need to request a name change with supporting id (i've requested 3 times the last 3 days now) tried the chat and its a bot asked to speak to agent, said 3 minute wait i was still waiting an hr and a half later so gave up. currently on their page on fb waiting for a specialist to get back to me, so fingers crossed i eventually get there. i'd advise doing one last time, upload birth certificate, bank statement and nhs letter and they should lift it if not call them and complain. as i said when you sign up no where does it state you must have a passport or drivers licence not everyone does! my husband drives so i dont need to and im more than happy to holiday in the uk while my children are small so no need for a passport either. fingers crossed you get it sorted, i completely agree their customer service is atrocious. as a business account the amount they earn from me in fees is phanominal (sorry not sure how its spelt) so you'd think they could give better service.
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