I sent a nearly new phone out to someone November 2019 by recorded post in UK via eBay. End of January buyer reports it as 'not as described' and ooened case against me claiming they contacted me. They did not and did not supply evidence of this to PayPal either. I informed PayPal of this, questioned the 2 month period they waited, told PayPal no eBay case was opened, asked PayPal for evidence from the buyer that they contacted me and told them I believed it to be an attempt at fraud. PayPal returned their money. Just like that and concluded buyer return the phone. Buyer returned a completely different item which was old and broken. As if to rub my face in it, the fact they were ripping me off. I appealed. PayPal asked me to report it as a crime. I did. Sent PayPal crime number etc. I had phone IMEI etc. And videos the opening of the returned item I new would not be the one I sent out. PayPal stated this was not enough and under their policy rules find in the buyers favour. Unbelievable. Completely no protection for sellers as how can PayPal prove what item I sent out which is the loophole thieves I encountered are using. An absolute scandal.
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