I phoned their disputes department and spoke to a lovely Irish man. I explained that I had emailed Pengbo offering to pay the retail price of this piece of cardboard junk instead of posting it back. I offered I think 15 euros instead of paying 20 euros to send it back to an unknown address. Pengbo's email is non existent and it bounced back. I emailed this to Paypal with a suggestion that they read all these complaints and that they and Facebook are aiding and abetting an obvious fraud. Eventually Paypal refunded all of my money without deducting for the cardboard crap. You have to be persistent and phone them as they just send out standard emails telling you to return the item for a refund and that you have to prove that not only was it returned but that Pengbo have to acknowledge that they received it. Good luck, Coppo
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