My buyer is requesting a refund saying the item is different to what was advertised. It clearly isn’t!! Not only did I post several pictures on original post she also asked for other pictures 8 in total that I sent her. She was very happy & I posted item straight away. The following day she asked for a refund saying it wasn’t the item she wanted!! Contacted eBay who told me to accept the refund request then re advertise!! This is clearly a case of the buyer changing their mind but my terms & conditions clearly state no returns. The transaction is on hold on PayPal - why?? Am I at a loss, I’ve done nothing wrong get I’m being penalised? Any help/advice please?
... View more