An employee that has since been terminated created a personal PayPal and linked to our business name/ account. All of our customers' purchases go to this account. There could very well be thousands of dollars in there we cannot access! She left in very bad standing and has since cut off all contact and fled the state, charges have not been pressed but have been reported. I have access to the email used for said acct but it is linked to her cell and her security questions so I am unable to login to paypal via that email. The owner of our business was intentionally not verified as an account holder by her so he is also unable to access the account and the funds. PayPal has been entirely unable to help no matter which way I have tried to/ offered verification of my identity as well as the owner and his business. Any suggestions for a resolution? Further legal action?
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