I am having a similar problem and stopped using paypal completely. I was sent a product that didn't match the description, and got a return, I returned the goods with photos and tracking details, still no 65 euro refund
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you can appeal if you go to the message centre. Mine was also a missing delivery, but it turned up a month later, with the wrong goods inside. They did the same thing and said they proved they supplied me, so I took photos of what arrived and they reopened the claim.
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