I am a longish term PayPal user with the Business account, but due to an old dead phone number stuck as my default PayPal contact number, I was coached on killing that account and opening a personal one, as I no longer have business needs.
My first activity was to try to pay a TelCel phone bill here in Mexico, where I live currently. With PayPal, I use a Google Voice phone number, not my Mexican cell number. But TelCel was has PayPal option, so I chose it (they were having trouble charging to my debit card, direct.)
TelCel sent me right over to my PayPal account. I had already set up 2-step authorization so it sent me a code to my Google Voice number which I entered, and got in. I think there was another step where I needed to get a code, which I did. Then it displayed a cheery "just one more check to make sure you are you." When I agreed and asked for the code, immediately the "Sorry we could not confirm it is you" message.
I'm kinda puzzled. I read some of the other answer to posts with this title, but they did not have my exact situation. Any input appreciated! Thanks.
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