On your advice, I messaged the team with both the case ID and this thread link - and once again, no one has addressed the 50% refund issue. All I get is a copy-and-paste from the response list, from a respondent who is incapable of reading, or instructed not to read - success here is measured on any response, not the quality of it it appears. To add insult to injury - let's review the response I got: "Thank you for contacting PayPal. We received the case(s) you filed on 10 October 2019. We have reviewed this transaction(s) and are denying your case(s). The decision was made because you did not provide the tracking details we requested." - No mention of the fact that I was offered a paltry 50% of the original sum, and that to return the product would make me an even bigger loser. "It is my pleasure to assist you" - Really? There is an obvious lack of assistance here, so what pleasure could be derived, aside from enjoying my misery. "Thank you for choosing PayPal." Why would you thank me for using paypal when I am losing out here? The thanks must be allowing people like me to support you by getting ripped off. The only winner here is you and the seller. I really think you should least update the automated scripts - unless this was placed there by some sadistic respondent, this just feels like another kick in the teeth.
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