It is hard to contact/respond to people from Resolution Centre. The email address they used to convey their status/decision to close case (basis is merchandise has been delivered), is for one-way notification. When I received email notification yesterday, 14 Sep 2020 about my Case ID: PP-D-71789115 raised on 17 Jun for the transaction date 3 May 2020 (ID 217927953R202243P). The seller claimed merchandise I order (a collapsible push cart) has been delivered (tracking info LP004857377CN) but what was delivered, was a waterproof travel shoe bag! I didn't even know it was meant for the push cart I ordered so I reported as non-delivery! Kindly re-open the case with the seller to clarify!!!!!
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