Hello. I sold an item by Ebay. And after buyer received the item at the address registered in his account and signed the delivery himself, he asked to cancel his payment at his bank. So PayPal withheld my payment and said that they will only return it to me if the bank returns the payment to PayPal. Is this right? Shouldn't PayPal protect buyers from situations like this? Why should I lose my payment if the item was delivered correctly and I proved it through the tracking number?
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Okay. Thank you a lot for your info. I surely will try this. However, I still find it strange that PayPal decided the case just 12 days after the buyer's Ebay order. Such buyer is in US and my items in China. Certainly some time it is necessary for delivering a goods from China to US. And I'm sure 12 calendar days is too little. A hasty and disastrous decision, in my view. But I will try to follow your valuable tip. Regards;
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I sold at Ebay an item from China to US (handling shipping time configured at the listing: 15 working days). But after 3 days from order, the buyer opened a PayPal dispute saying they did not receive the item. So PayPal closed the case in his favor and returned the his payment. Is it correct? Let me please know. Case ID: PP-D-42891517
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