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I suggest you report it through PayPal - it took me 5 messages to finally receive the package (took 3 months) and what I received was not even close to what it has been advertised on the website. I have reported them as fraud since they didnt want to even refund the money until I used Buyers Protection through PayPal.
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Please don't buy from this seller. It has taken me 3 months to get in touch with them and they are refusing to refund for the product (dress) that is far from what they advertise and now I cant even get my refund back. Has anyone been successful in returning the time and getting refund? Please help. I do not understand what PayPal allows them to sell through their channel which is misleading that is trustworthy. THEY ARE COMPLETE FRAUD Nina
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