So here is the deal. My company sells brand new drones and drone components (motors, flight controllers, etc). We are seeing people open disputes under the "Item not as described" after they break the drone by crashing it during flight or after they attempt to solder on a component and short the item out or solder incorrectly. We are losing these disputes which makes no sense. People are damaging brand new perfectly good items and then, because of their own mistakes, are filing and winning disputes and...in many cases, are not even required to return the items. What verbiage can we use to protect ourselves against this and stop losing money to people who are simply abusing the system?
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