Thanks for your reply Donna,
I'm sure that may be the case in the States or else Paypal would not have been allowed to run this way.
Unfortunately in Australia the 'customer care department' is more like 'customer DON'T care department' and is run by Dumb and Dumber . I'm guessing that bots are running the Dispute Resolution Centre and the human section of customer service of PayPal Australia has been outsourced to a non-English speaking country where they have a problem with comprehending what "I have not received the item therefore I can not send it back to seller to provide you tracking details" means. That is the only explanation that makes any sense because I have already contacted Paypal through the Help and Contacts as you suggested after the matter was supposedly "resolved" by agreeing to a refund once I send back the item I didn't receive and provide tracking details. I contacted them to make sure I was dealing with humans and repeated again the information sent through the initial messages 3 times and their response was
" Thank you for contacting PayPal.
We're currently reviewing your case and will contact you if we need more information. Thanks for your patience and cooperation.
It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely, Sxxxxxxxxxx Protection Services Department PayPal "
I was then informed they haven't received the tracking details I again repeated the info to them and their reply was
"Thank you for contacting PayPal.
We're currently reviewing your case and will contact you if we need more information. Thanks for your patience and cooperation.
It is my pleasure to assist you. Thank you for choosing PayPal.
Sincerely, Dxxxxxxxx
Protection Services Department PayPal"
With "customer care" like this and similar reviews of PayPal Australian operations <removed> I'm wondering if the Exec. VP of Global Customer Operations Mr. John <removed> knows how Paypal operates globally outside the States. I am seriously considering selling my shares in the company while I'm ahead because with customer service like this I see no long time future for this company.
Cheers,
Harry
... View more