Hi Sharpiemarker, thanks for your reply. In this case I messaged the buyer to confirm that I'd received the payment (as I always do), and they replied to say they knew nothing about the transaction - so the item was never shipped, I waited while the buyer contacted their credit card company (you're correct, payment was by card not by paypal), then refunded the money when they contacted me. However, just because there are weasel words hidden in the seller protection program doesn't make it right and I should be able to claim back the chargeback fee. I have no way of contacting the buyer, or their credit card company, outside of paypal. As I am not the only person who has posted about this issue paypal should do something about it, but choose not to. In fact they just send me standard 'dispute is closed' messages, when they must have heard from people about this issue previously - it seems they are deliberately 'misunderstanding' my messages. Come on paypal, shape up - as customers we are charged enough for your services without allowing credit cards to rifle our accounts because of somebody else's illegal activity. Shameful behaviour.
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