Good day. I ask for your help. The client opened a case PP-D-42423336 against me at PayPal. She received a wedding dress more than a month ago, made changes to it, dressed it for a wedding and now requests a refund because "the dress is not as described". PayPal has offered 3 options to overcome this situation, each of which involves a refund. I understand that your job is to protect customers, but in this particular case, when a product was used and a there are wedding photo you have to protect the manufacturer, don't you? And does this mean that all sellers of wedding dresses should be prepared so that customers can return their dresses after using them at the wedding? Then why use your payment system in our online stores?
... View more