I've sent a package from Australia to the USA. The buyer missed the delivery by USPS. He said this " Sorry. But not my problem. I was in all day. I am housebound in lockdown. They never knocked on the door. Someone else managed to make a delivery. I suggest you contact them, tell them to redeliver, and actually knock on the door. I cannot visit the PO due to lockdown. If they return it to you, I will be seeking refund." There is a form on the tracking to schedule a delivery. Should I ask him to fill the form himself, or should I do it for him? Also if he keeps missing the delivery, and the package gets returned to me, will I have to refund him?
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I've sold some items on ebay for 1,200AUD.
After the the buyer received the items, he requested a return on eBay saying that the he didn't like the items, which I declined. But the buyer made a claim on paypal saying the same thing plus the items are un-authentic. So I told paypal that they are 100% authentic and uploaded a photo of the receipt as a proof of purchase.
The next day I get an email from paypal saying they've decided the buyer should return the items. After speaking on the phone with paypal customer service to find out why they made such a decision, they told me that if the buyer charges back via his bank, I would be left with nothing. So they made a decision that supposedly favoured both buyer and me the seller, although I haven't violated any rule and the items fit the listing descriptions.
So I'm losing money, as I paid more on shipping.
Has anyone been through a similar experience?
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