I purchased a power steering pump for a Vauxhall vivaro van from smartpartshop pump leaked and on moving van ,fell apart ,had this been driven at speed on a highway the pulley would have come off and caused an accident.I notified eBay of my concerns and than the seller supplied 3 photos of broken pump and account of events .The seller replied that he would refund full without return of item but if I wished to return I could .I made several requests to seller regarding refund all ignored.I asked pay to intervene and read all emails ,the result was return item tracked to China for my refund .I did not purchase item from China but from uk address ,so I asked seller for return address in Uk but no reply.I asked PayPal if item could be returned to where I purchased it ,the reply refund denied as item not sent tracked to China at my expense.I have now purchased new quality pump from reputable outlet for more than twice that from smartpartshop,but now have faith in van again but little faith in PayPal or eBay ! Any input appreciated many thanks
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