Yesterday, I opened up PayPal and soon received a pop up message that I, a PayPal customer since way back when, needed to verify my identity by submitting one or two types of legal documents, my drivers license or utility bill. I tried and was sucked into a black hole of frustration. I used the PayPal camera to photograph various documents that fit the description. The upload kept failing. Finally, after about an hour of trying and also seeking help in vain, I was able to upload a perfectly legible utility bill, dated last month. Today, I received a message my document had been reviewed, I was then instructed to start the process again. Now I am wasting time again. I am done with PayPal. I will switch all PayPal related tasks to Apple Pay and direct banking. I tried to close my PayPal account but I can’t. When I pull up the “close account” page, another page scrolls over it and hides it. The same thing happens if I try to send an email. If I try to call, I am put on a “5 minute” hold that never ends.
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