Ok so we started a business thru Shopify and payments are made thru PayPal, now our account access is temporarily limited because some orders from Shopify were fulfilled by us WITHOUT shipping tracking numbers. Now these orders were delivered by us personally due to close locations. Now PayPal is asking for proof of fulfillment, so we try uploading some screenshots that we've delivered this and pictures of the customers wearing our products as well as screenshots of conversations with the customer that they have indeed received the package. Now this is were the problem comes in, we try to upload the photos and screenshots, however it just loads for a very long time and then says "unable to upload your file". We've been trying to resolve this for a month now and we've tried emailing PayPal but only got sent back a generated email. Maybe someone from the community has encountered the same problem. I use a MacBook Air 2013 if that has anything to do with it just for reference. Hope we get some help. Thank you so much PayPal community 🙂
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