I keep writing messages to the resolution dept. and the message center and when I send them, they disappear! The answers I get when they do go thru make it clear that the new rep, as it changes, question to answer or message to message, has no knowledge of what has been discussed previously, as if there is no thread of prior conversation! I have been struggling with one unauth. Charge for 2 weeks and just had another pop up yesterday. Tried to report it got msg. they couldnt help with that type of transaction. WTH? I read all t's and c's and I have fully complied, so where is my support?
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