Good day, I would like to seek assistance regarding this issue i have from Ebay, I bought an item from Ebay and the seller is from Australia and i am from the Philippines,i was using my visa card to purchase this item,the package arrive and tried to install it but socket doesnt fit so i contacted the seller if i could return it since i wont be able to use it,with the consent of the seller i shipped back the item and they received it 3 days after. The seller emailed that i need to cancel out the transaction so my refund will be reverse back to my account.I made calls from my bank 7-8days after the cancellation and told me that there was no refund transaction..i also made inquiries from ebay they found out that indeed that the transaction has been already closed but the process of refund is still pending,i also made inquiry from the seller and told me that it was already debited on there account.. So i emailed Ebay customer service and told me that i should file a dispute at Paypal for the refund and i am bit confuse cause i didnt use my paypal to purchase,i was using my credit card so i wonder how can paypal direct me to file a dispute where there is no record found on my paypal account purchasing this from the seller,all i know that the seller is the one using paypal for there transaction. All wanted from them is to hear that will i ever received my refund back at my credit card after the transaction was cancelled,they can even answer me that ;( is there anyone you guys do know?please thanks.
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