Our business frequently offers partial refunds to customers whose needs change. And less frequently offers full refunds. In all these cases we feel our payments processor should refund back the fees they charged in a modified transaction. Our solution going forward will be simple: we shift the cost to the customer. If they request a refund, they receive what they paid minus the fee that PayPal no longer refunds. We make this clear that the incomplete refund is owing to PayPal's rules, not ours. My guess is other sellers will do this as well. And my added guess is that this will lead to a flood of buyer disputes, which will be costly for PayPal to adjudicate. Perhaps then they will see this decision isn't as smart as they originally thought.
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I spoke to Trevor employee number <removed> (Supervisor) at PayPal today about your unacceptable policy of not refunding PayPal fees for refunded transactions. I would like to make an official complaint that this policy is unduly impacting your merchants including me and that we no longer co do our business. People that have made purchases for example duplicate ones by accident and need to have this refunded - this penalises merchants like us for their decade long loyalty to Paypal.
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I guess it is the only way they can make more money, squeeze the small vendors. They hook you with their service and then start adding fees. I see they are bent on making more with Business loans, adding fees, cutting refunds on fees, etc. I wonder what Square, Quicken, and my CC Merchant account handles refunds?
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Our business frequently offers partial refunds to customers whose needs change. And less frequently offers full refunds. In all these cases we feel our payments processor should refund back the fees they charged in a modified transaction. Our solution going forward will be simple: we shift the cost to the customer. If they request a refund, they receive what they paid minus the fee that PayPal no longer refunds. We make this clear that the incomplete refund is owing to PayPal's rules, not ours. My guess is other sellers will do this as well. And my added guess is that this will lead to a flood of buyer disputes, which will be costly for PayPal to adjudicate. Perhaps then they will see this decision isn't as smart as they originally thought.
... View more
Our business frequently offers partial refunds to customers whose needs change. And less frequently offers full refunds. In all these cases we feel our payments processor should refund back the fees they charged in a modified transaction. Our solution going forward will be simple: we shift the cost to the customer. If they request a refund, they receive what they paid minus the fee that PayPal no longer refunds. We make this clear that the incomplete refund is owing to PayPal's rules, not ours. My guess is other sellers will do this as well. And my added guess is that this will lead to a flood of buyer disputes, which will be costly for PayPal to adjudicate. Perhaps then they will see this decision isn't as smart as they originally thought.
... View more