Hi everyone so about 2 weeks ago I paid for a custom designed costume, we met the designers in person to discuss colours etc came back for fitting and all that. Paid off via PayPal however I’ve just noticed the rhinestones we requested and paid a lot of money for have not been put on the costume. We requested swarovski rhinestones and I have a few spare at home and compared them and they definitely aren’t swarovski, they look like preciosa (a good quality but cheaper alternative) I have email correspondence confirming that I asked for that brand and a reply from the designer saying no problem and they will add it to the file. This costume cost a lot of money and we love the costume but we didn’t get the stones that we paid for and we’re told we were getting!! What can I do? I don’t want a full refund the dress is beautiful, it’s just not the stones we requested. Am I entitled to a partial refund? Thanks
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