Thank you, Olivia. I have talked with several reps and none have been able to solve the problem. I have uninstalled and reinstalled the app which doesn't affect the outcome. When I try by desktop there is no option to "add cash." I was told my verification process was incomplete so I have supplied additional forms for proof of identification. It just seems that nothing and no one can tell me what is wrong or find a solution to the problem. I just can't understand that I am the only customer who is having this problem. Somebody has to be able to look into my account and see that something is wrong or walk me through some kind of process. I have a file with screenshots of the entire process that I am going through if anyone would care to see if they can figure out what is wrong. Thank you.
... View more