I have an issue. I have a personal account I opened around 2018/19. I used this PayPal account to receive donations from my fans through ko-fi. I did not connect my debit card in tge beginning and just used the PayPal account to pay for stuff online. I reached the spending limit and had to connect my card. Paypal informed me that the name I have on the card and the name I used were not the same, since I used my nickname which was Boubeto -kun. I was informed by PayPal that if I change my account to business, I could change my name to my real name. But to do that i had to send pictures of my ID and a cover letter. I did this. Then I kept recieving mails from different people at PayPal to: send my ID and a cover letter, then stating that the ID name and the PayPal name were not the same. Now it has been 2 years, 1000 euros is still frozen in my account and I cannot even get to contact PayPal via text or telephone or mail. I just want my money. I can not even close the account or transfer it. I just want my money back and have it over with. It has been a 2 year struggle so please help me.
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