An invoice i d would actually be from the seller or merchant the transaction i d from pay pal. Your invoice i d is most likely in your email. Go to your email and in the search bar put invoice id and or merchant name
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You need to send them a copy of the shipping label or receipt of the damaged item you had originally purchased and sent back to the merchant. That is the proof they want.
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Check your receipt, if it does not clarify exactly what you ordered(cards or bundles) you May be eligible for a refund i believe. Through their dispute process. Best to contact ebay or pay pal through the dispute transaction link.
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