Hi @mohanejim,
Thank you for your post. I'm sorry that the payment you've been sent is on hold. Since there is no item associated with the second payment, you would not be able to enter shipping information for that payment. You can mark the item as delivered, and the recipient can log into their account and mark the item as received, and that will speed up the release of the funds. In the absence of those steps, the payment will release after 21 days has elapsed.
I hope this helps!
Olivia
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