I had the same exact issue and after about 40 minutes on the phone, they were able to change it for me and it has been good for the last month. The next problem after that is to get them to change the fee structure to recognize the non-profit status. That took about 3 weeks (and 3 calls/emails) after I my business was verified as a non-profit. I agree that they have much room for improvement but once you get through these brick walls, it's a great service.
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