Hey @desperatefool,
I'm sorry to hear you haven't received an email from us, I understand how frustrating that can be. If it has passed 180 days since the account was restricted, you should be able to log in and withdraw the funds normally (balance transfers typically unlock automatically after the 180 days). If you're still unable to withdraw your funds, please contact us by phone, Facebook, or Twitter so that we can help resolve the issue. Thanks!
- Ashley M
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