I opened a dispute about the unauthorized transaction when I was charged by Digital River for annual payment for AVG antivirus and they rejected my claim. Paypal said I authorized it. I know I did not authorize it and I was not aware last year I also got billed for it. We never used paid AVG antivirus. As soon as I found this unauthorized transaction (which is today), I reported it. How can Paypal tell me I authorized the automatic billing? I don't even have an account with the billing company! What can I do about it?
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Today I got a notification that my subscription via Digital River has been renewed and the paypal account has been charged $99.99. It was the second charge, last year I haven't noticed the email from paypal.
I had no idea what the charge was for or who Digital River is. I went to Digital River website and entered the order number and my email address and nothing came up. I entered my email address saying I forgot my password and I've been told that a password has been emailed to me. There was no password received, because I don't even have an account with them.
My experience today with Digital River was terrible. They make it impossible for users to contact them, even when I have an order number available and my paypal account was used for payment. I had no other choice than to open a dispute with them. I asked my wife if the made any purchases on paypal and she said no. But when she checked her email, she received an email from Digital River informing her of renewal of subscription. She also does not have an account with Digital River and when she tried to reset her password, she also didn't get any email from them. It turns out that last year she somehow (and without her being aware of it), has created a perpetual yearly subscription to AVG Antivirus for ten devices. The very concerning thing is that she did not have to give her approval for this to happen. She used the free version of AVG last year for a while before switching to another free antivirus. I received the paypal notification last year, but since I receive many emails every day, it was very easy to miss it.
What I want to find out is - can I see in paypal if there is any automatic payment recurring in the future from any company?
I most definitely do not want to hear that my account has been charged by some unknown company without me being aware of it and approving the payment.
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