Dear SharpieMarker Thank you for your message. I have posted the summary below. If you can find any element of buyer's remorse, i'd be very happy for you to enlarge upon it. I am aware the credit card company is a way forward, but this really doesn't help the poor souls who didn't use credit card because they believed that Paypal actually had some form of buyer protection. If we are reliant on credit card chargebacks under such circumstances, do you agree we need to strongly advise users of Paypal to never fund a purchase with someone they don't completely trust with a paypal balance, or with a bank or debit card, if they happen to own a credit card? Of course, another way forward is to take legal action directly with the seller. If Paypal claim to offer protection but simply waste time and money, perhaps they are also suitable defendants? More information can be found here: https://www.gov.uk/make-court-claim-for-money/court-fees I bought a printer at the end of June on Ebay. It was defective. I sent a message to the seller, who requested evidence of the fault. I sent it to Epson, the manufacturer, who provided a report of the fault, and that it was beyond economical repair. (They couldn't repair it for about the purchase price). I opened a dispute on Ebay. By this time it was a little over 30 days. The seller refused the return. I opened a dispute with Paypal. I provided the report from Epson on the Ebay system (since the paypal system didn't allow me to upload). On 29th September, Paypal requested that I send the printer back to the seller. I did so immediately, under parcel force tracking number SP8435785. I uploaded a scan to Paypal of the receipt I received from the post office, showing the tracking number, and I sent it to the address Paypal requested me to. I paid for the shipment via Paypal using Parcel2go with Parcelforce as the carrier. I received the following today: ---- We are refusing your case(s) We received the case(s) you filed on 6 August 2019 We've reviewed this transaction(s) and are refusing your case(s). This decision was made because we did not receive valid proof or tracking that you returned the merchandise. ----
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