This has been a long and trying ordeal...with successful results! Noticing how PP was dragging out the dispute, I worked out the problem and got my refund through my credit card company (CCC). Not sure if this applies to everyone, but my CCC gives us 180 days to file a complaint. Give it a go. Be aggressive, that is, follow up with a phone call if the CCC doesn't get back to you. Be prepared to wait for a minimum of 20-minutes before you get a Support Rep to help. Have all your email dates ready to readout. When the product was shipped. When you received it. Tell them if the product was a 'total misrepresentation", or in plain English, "a piece of crap!" Try not to get emotional, stay cool-headed, they've got to deal with a lot of irate customers. Being nice, being patient, and most of all showing appreciation will help make the dispute end in your favor... " a REFUND" Good luck.
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