Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. I provided images etc via Instagram and Depop and he was fine with the product, what he’s done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? I know it definitely isn’t damaged and he definitely isn’t blocked from my side. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I don’t do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasn’t originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? (I have already placed a PayPal resolution in but I’m unsure of how these things work I’ve never had an issue with a buyer before like this) I’m literally being scammed by somebody who’s bought an item off me due to PayPal 😕
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