Hi,
So I'm having this issue. I'm selling digital products. One of the client purchased 3 items, downloaded it and then disputed it as "unauthorized transaction", I provided all the information and after almost a month of waiting I got the message that my money is debited from my account and ALSO I EVEN WAS CHARGED WITH CHARGEBACK FEE?!? And why these transactions are not eligible for Seller Protection?!
As I understood case will be decided now by the buyer bank or what? Do I have any chance to get my almost 1000 EUR back or not? How can I prevent from this in the future?
... View more