Hi @cf96200,
Thank you for your post and welcome back to the Community Forum!
In general, virtual items are not covered by our Seller Protection policy in case of chargebacks, unfortunately. When replying to a chargeback case, though, we always advise providing as much information as possible that we can forward to the buyer's financial institution to help you win your case. The buyer's receipt confirmation could help.
I hope this helps,
Martina
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