Thanks for reaching out! I'm sorry to hear you're running into some issues with a recent item you've purchased. I know how frustrating a situation like this can be. While your Buyer Protection does protect your purchase in situations like this, we may ask you return the item to the merchant for a refund. However, there are times where we may be able to assist with cost of the return shipping. Check out the following link to see if you may qualify: Return Shipping
I hope that helps!
- Jon K
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Did you return the item to China? The disappearance of returned items is a secondary level of scam being perpetrated on buyers who are forced by the Paypal process to return their trash fakes to the Chinese manufacturers. The factories are in cahoots with the return mail deliverers, paying them a bribe so that there is no legitimate record of the return. Winners are grinners - the fraudulent clothing manufacturers get their trash fake back and can send it out to the next unwitting mailorder customer. PLUS! they don't have to refund the customer because they can claim it wasn't returned. And the mail delivery people make 10x their income by taking bribes to be involved in this conspiracy! Of course, Paypal is going to deny it happens. They make a lot of money out of mail order business to China and if international customers lose confidence by becoming aware of the extreme likelihood of fraud they are being exposed to....Paypal will become less profitable. Groups are mobilising on FB to fight back against the scammers, find one quick...If you can't get help from them at least you will be believed and get genuine sympathy. Paypal will just talk you in circles until your head is spinning and you just want to go away.
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