Some background: I sold an iPad in Swappa with a keyboard case and after a week of using it the buyer is demanding a refund because the keyboard "is glitching." The problem is, what she's describing is just the keyboard powering on! It's a clear buyers remorse return. So i just got off the phone with PayPal and apparently buyers do not need evidence in disputes. If she says that its defective, then it is defective. The dispute was quickly decided on her favor. It's not a disaster (as long as she sends the item back as i sold it) but this is absolutely ridiculous. So a buyer can claim i sent them a box of rocks and they wouldn't even need to back it up??? I provided video evidence that what she is describing is not "glitching" but it's completely normal. Has anyone else heard about this ridiculous rule?
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