Hello, My account was hacked and there appeared an unauthorized transaction on my account sent to David <removed>, whom I do not know and never had business with. I immediately changed my password and opened a case for refund. However PayPal refused my appeal explaining that they did not find evidence that the transaction was unauthorized. Person in customer service explained that it looks like transaction was made from the same computer as usual, which is not possible as it was off at the moment of transaction. Even though if they would REALLY investigate this case I am sure they would definitely find out that the different IP address was used. As my Google account was hacked few days later and I could clearly see the IP was wrong even though Google system would show it is "the same computer as usual". I have opened this case 5 times and there was no help at all from PayPal. Already filed a report to the cyber police. PayPal safety system is very low and their investigation is useless and moreover I see they are very rude and unhelpful towards fraud victims of their poor system. If any one had the same problem and managed to resolve it please share your strategy.
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