@frugleflu https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full?locale.x=en_UK 11.6 Eligibility Requirements What are the eligibility requirements for PayPal seller protection? You must meet all of these requirements to be covered: The transaction is not ineligible under section 11.10. The transaction must be marked by PayPal as eligible or partially eligible for PayPal seller protection on your Account “Transaction Details” page. If it is marked eligible, protection for both Unauthorised Payments and Item Not Received will apply. If it is marked partially eligible, protection for only Item Not Received will apply. For tangible items, post the item to the shipping address on the “Transaction Details” page. If the item is delivered in person or if the Payment Recipient posts the item to a different address (for example, if the buyer asks that you send to another address on the basis that it is a “work address” or a “gift” address) then you will not be eligible for re-imbursement under the terms of the programme.
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