Hi guys, Hope someone will be able to help me here. I will try not to go into too much detail basically I am dropshipping a high value product (£800+) from China to a customer from eBay in the UK. The shipment was dispatched late by the supplier which has delayed the delivery causing the customer to open an item not received dispute. The problem is that the item has already been dispatched, there are 2 parts to the delivery... the first part is the journey from China to Poland by a ship which has no tracking available, the 2nd part is the delivery from the UPS warehouse in Poland to the UK which will have full tracking available. Unfortunately the buyer has opened a dispute while they are being shipped from China so I cannot track them. I only have tracking info of the item in china being sent from the supplier to the distribution centre. Will I still be able to win the claim as the item has not yet been delivered but is on its way to be delivered and I cannot change address if the case is won in buyers favour? I can provide the shipping label from UPS as well. basically I am concerned if I can still win the dispute if I can’t prove they have been delivered but can prove they have been dispatched and due to be received at the UPS warehouse?
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