I have a Shopify store which I have had for over 3 years. I have not had any issues receiving Paypal payments until yesterday evening. I was helping a customer and she made a payment online. I normally receive an alert when a payment is made and would receive the funds immediately in my account. I never received an alert and I have yet for the funds to hit my account. When I went to the transaction in Shopify there was a message that I needed to reconnect my Paypal account. That has never happened before. None of my Paypal information had changed and I double checked everything. The transaction is showing that the order was paid for. I deactivted my Paypal account in the Payment settings on Shopify and then reactivated them. I have yet to see any changes. So now I have a payment in limbo that I can't access. So now I have to figure out do I tell my customer and see if I can have Shopify "refund" the money since it said the purchase was paid for and then have to deactivate Paypal as one of my options for purchases and look into another vendor. Because I don't want to risk this happening on future purchases. I just got off the phone with Shopify and they were no help. They stated that I had to contact Paypal but I'm not sure what can be done. I told them it is your platform why can't you explain to me why Paypal just disconnected for no reason. I have exhausted all my options to the point that if I'm not able to clear this up I will have no choice but to look into another vendor option from Shopify. I asked the people at Shopify if they have a liaison department for their payment providers and they said they don't. So if anyone here at Paypal can help please give me some suggestions. The following is the information connected to the transaction. A USD payment was processed on PayPal Express Checkout. Transaction details from the payment gateway Order #1081 Authorization key 35S534478V471732N Message Success Amount $32.91 Gateway PayPal Express Checkout Status success Type sale Created Jul 21, 2019, 11:41 pm Information from the gateway Timestamp 2019-07-22T04:41:46Z Ack Success Correlation ce5514618d0ce Version 124 Build 53356671 Token EC-4B007350LW008251H Transaction 35S534478V471732N Transaction type cart Payment type instant Payment date 2019-07-22T04:41:45Z Gross amount 32.91 Gross amount currency USD Tax amount 2.91 Tax amount currency USD Payment status Pending Pending reason unilateral Reason code none Protection eligibility Ineligible Protection eligibility type None Success page redirect requested false Token EC-4B007350LW008251H Paymentinfo Transactionid 35S534478V471732N Transactiontype cart Paymenttype instant Paymentdate 2019-07-22T04:41:45Z Grossamount 32.91 Taxamount 2.91 Paymentstatus Pending Pendingreason unilateral Reasoncode none Protectioneligibility Ineligible Protectioneligibilitytype None Successpageredirectrequested false
... View more