Sitting in tears as missed a payment last week for my PayPal account and explained that I have been off work for a month due to mental health issues that have arrisen from the coronavirus and which have put me in a very bad place . I called them last week and said that I would be making payment next week and they said that this was fine , however a lady called me today and asked why I had not paid explained the above and her reply was well we’re all in the same boat and I have managed to go out and get to work tried to explain to her that I have extreame ocd and can’t leave the house now but she just laughed she made me feel like my mental health is an excuse. She said that I basically need to pull myself together as she’s managing to go to work . The worst part is as that she never even read the notes on account to see that this had already been sorted out I can’t believe anyone can be that cruel . I’m absolutely disgusted by PayPal that they allow staff like this to represent them . I work in customer service and would never ever speak to the way that she spoke to me . I’m in absolute bits I feel like I’m such a failure as I’m not able to go out to work and support my family I don’t know how much longer I can do this 😭
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