@Jacquelineiris If you open a dispute and paypal find in your favour then you would still have to return them (trackable to prove delivery) before you got a refund. Although paypal would reimburse you for some of the costs if you have activated the 'return shipping on us' option IF available in your country. As you haven't added your country to your paypal community account OR said in a post what country you are in then i can't post that link for you.
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