@xinyanwang Please contact customer service for assistance for specific account issues: Click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Say "Live Agent" to the automated recording. Or private messaging via social media: Facebook: https://www.facebook.com/PayPalUK Twitter: @paypalUK Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal
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