Greetings, So I requested to update my last name as it had an incorrect sign-up error, bear in mind I created my PayPal account 5 years ago, and never used it since. Now due to circumstances, I'm getting the account back; I need my information to be 100% accurate and correct. I uploaded the required documents and after 2 business days I received a call from an agent called Khadija, she made sure everything was processed correctly; she pronounced my full name exactly as it matched my passport and reassured me that it's done from her end. 4 business days have passed, and nothing is updated yet, I've called the customer service twice, just wasting my money and time as it's an international call; only to be left on the waiting line for 20+ minutes each time I've called, thus not reaching an agent to talk to. So, how long does this process usually take? Am I missing anything here? Thanks in advance.
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